In short
A Cisco Duo order starts with DUO-SUB, then one edition code (DUO-ESSENTIALS, DUO-ADVANTAGE or DUO-PREMIER) for the number of users, plus any add-ons and a support code. Annual subscriptions run 12 to 60 months. Forever Systems, a Cisco Partner, can also supply Duo monthly through Cisco's MSP programme, per user, terms confirmed at quote.
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What you order for Cisco Duo
Cisco's Duo ordering guide (opens in a new tab) splits a Duo order into four kinds of code, and every quote is built from them in the same order:
| Code type | What it does | Duo codes |
|---|---|---|
| Subscription | Sets the term and start date. It carries no charge of its own | DUO-SUB |
| Product | The edition, ordered for the number of users | DUO-ESSENTIALS, DUO-ADVANTAGE, DUO-PREMIER |
| Add-on | Extras that sit on top of the subscription | DUO-TLPHNY-1K, DUO-SUBACCT |
| Support | The support level for the whole subscription | SVS-DUO-SUP-B, -S, -E or -P |
Each customer has one Duo subscription, so a quote carries a single DUO-SUB line. Under it goes one edition for all your users: Cisco lets a subscription hold one product package, so you choose Essentials, Advantage or Premier for the whole organisation. Basic Support comes with every Duo subscription; the other support codes are upgrades.
To set up the account, Cisco needs the details of your Duo administrator, the person who activates the account. If you have been trying Duo, give us your trial account ID and Cisco converts that account, so the users and applications you have already set up carry over. Duo hardware tokens are physical items rather than licences; we quote them separately if you want them (see Duo hardware tokens (opens in a new tab)).
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How Cisco Duo licensing works
Duo is licensed per user: you order the edition for the number of people who will authenticate with Duo, and the per-user cost falls as the quantity rises (Cisco uses tiered pricing; ask us for a quote).
- Term: Cisco sells standard terms of 12 to 60 months. A shorter term is possible only to line Duo up with another contract, by Cisco approval.
- Billing: annually before each year of service, or prepaid for the whole term.
- Start date: you can ask for a start date up to 90 days ahead, which helps if you are planning a roll-out. Cisco says provisioning can take up to 72 hours once the order details are complete.
- Renewal: we can look after Duo renewals for you, with renewal options confirmed at quote.
- Changes: users, edition and term are changed on the existing subscription through Cisco's change process, not by adding a second DUO-SUB.
Telephony credits pay for SMS passcodes and phone callback. Cisco includes 100 credits per user per year at no extra cost; DUO-TLPHNY-1K adds credits in blocks of 1,000. Sub-accounts (DUO-SUBACCT) give a department or a test environment its own Duo instance: the quantity is the number of your licences moved to the sub-account, it uses the same edition as the main account and billing stays with the main account.
The table lists the Duo part numbers sold on Cisco's standard price list. Add the ones you need to the basket and we confirm the codes and quantities when we quote.
Cisco Duo part numbers
Annual codes from Cisco's standard price list. One DUO-SUB and one edition per customer; support and add-ons sit under the same subscription. Monthly codes through Cisco's MSP programme are confirmed at quote.
| Part number | Description | Unit | Term | Route | Basket |
|---|---|---|---|---|---|
| DUO-SUB | Cisco Duo subscription line: sets the term and start date (one per customer) | One per customer | 12 to 60 months | Annual | |
| DUO-ESSENTIALS | Duo Essentials edition | Per user | 12 to 60 months | Annual | |
| DUO-ADVANTAGE | Duo Advantage edition | Per user | 12 to 60 months | Annual | |
| DUO-PREMIER | Duo Premier edition | Per user | 12 to 60 months | Annual | |
| DUO-TLPHNY-1K | Telephony credits for SMS and phone callback, 1,000 credits, any edition | Per 1,000 credits | With the subscription | Annual | |
| DUO-SUBACCT | Duo sub-account: a linked child account using part of your user licences | Per user moved to the sub-account | With the subscription | Annual | |
| SVS-DUO-SUP-B | Basic Support (included with every Duo subscription) | Per subscription | 12 to 60 months | Annual | |
| SVS-DUO-SUP-S | Solution Support | Per subscription | 12 to 60 months | Annual | |
| SVS-DUO-SUP-E | Standard Support | Per subscription | 12 to 60 months | Annual | |
| SVS-DUO-SUP-P | Signature Support (Duo Care) | Per subscription | 12 to 60 months | Annual |
Part numbers from Cisco Duo Ordering Guide (updated 7 July 2026) (opens in a new tab), checked 2026-11-08. Add the licences you need to your basket and request a quote: we confirm the right part numbers, quantities and terms when we quote.
Is Cisco Duo licences the right fit for you?
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Monthly Cisco Duo through Cisco's MSP programme
Forever Systems buys Cisco security mainly through Cisco's MSP programme, the Secure MSP Center (opens in a new tab), and also through Cisco's Managed Services License Agreement (MSLA). Both routes suit organisations that would rather pay for Duo monthly than commit to an annual term:
| Route | How Duo is billed | Part numbers |
|---|---|---|
| Annual subscription | Annually or prepaid, 12 to 60-month term | DUO-SUB plus one edition (table above) |
| Secure MSP Center | Monthly, per user, for Duo Essentials, Advantage or Premier packages (opens in a new tab) | Confirmed at quote |
| MSLA | Monthly in arrears on the number of covered users in the Duo console, per Cisco's MSLA terms for Duo (opens in a new tab) | Confirmed at quote |
Cisco sets the monthly codes inside its MSP programme, so the edition and code are confirmed at quote. On the MSP routes each customer gets its own Duo account, which we set up and can manage for you. If you prefer monthly billing, add the edition code above to your basket and say so in your enquiry: we quote Duo per user, billed monthly, with terms confirmed at quote.
Choosing a Duo edition
The edition decides what Duo can do; the part number simply follows. Every edition includes multi-factor authentication, Duo single sign-on, passwordless login, Duo Directory, Trusted Endpoints and unlimited applications. Cisco describes the higher editions like this:
- Duo Essentials: security-first identity and access management with the core components above. See Duo Essentials (opens in a new tab).
- Duo Advantage: adds Cisco's highest security and visibility, with identity security posture management and identity threat detection and response across your identity sources. See Duo Advantage (opens in a new tab).
- Duo Premier: adds easy, protected access to private resources. See Duo Premier (opens in a new tab).
Older Duo material may still use the previous edition names MFA, Access and Beyond. For a side-by-side comparison and what each edition costs to run, read Cisco Duo pricing (opens in a new tab) on our Duo site; for very small teams, Duo Free (opens in a new tab) explains the free tier.
Duo with other Cisco products
Duo often arrives as part of a wider Cisco order, which changes the codes you need:
- Cisco User Protection Suite: both tiers include Duo Advantage alongside Email Threat Defense and Secure Access, and the higher tier adds Secure Endpoint. If you are buying the suite you do not order Duo separately. See Cisco security suites.
- Talos Incident Response: Cisco sells Talos Incident Response retainers that attach to a Duo order. See Cisco Talos.
- Remote access VPN: Duo adds MFA to Cisco Secure Client connections, and the VPN itself is licensed separately. See Cisco Secure Client part numbers and Duo for Cisco Secure Client (opens in a new tab).
- Network access control: Duo protects logins to applications; Cisco ISE controls which users and devices join the network itself.
For other identity products we supply, see identity, MFA and privileged access.
How we help
Forever Systems, a Cisco Partner, quotes Duo on whichever route suits you: an annual subscription, or monthly through Cisco's MSP programme. We work out the user count and edition with you, raise the right codes, set up the Duo account and connect it to Microsoft 365, your VPN and your other applications. After go-live we can add and remove users, change edition and look after renewals.
Use the basket to collect the Duo codes you are interested in and send them with your enquiry. Nothing is charged online: we confirm the codes, quantities, term and billing when we quote. Contact us for a quote or a second opinion on an existing Duo renewal.
How Forever Systems supplies your software licences
Forever Systems supplies business software subscriptions to UK organisations from one account, with one invoice and a team who know the products.
- Help choosing the right edition: we check what you need before you buy, so you are not paying for features you will never use
- Monthly or annual terms where the vendor offers them, and help timing renewals and commitments
- Licence changes handled for you: add or remove users, upgrade editions and true-up without starting a new contract
- Deployment and support from our engineers, not just a reseller account
- Consolidated billing and renewal reminders to help stop subscriptions lapsing unexpectedly
We can supply businesses, schools, charities and public sector organisations of all sizes.
Frequently asked questions
What part number do I order for Cisco Duo?
Start with DUO-SUB, the subscription line, then add one edition code (DUO-ESSENTIALS, DUO-ADVANTAGE or DUO-PREMIER) with a quantity equal to the number of users. Basic Support (SVS-DUO-SUP-B) is included; add telephony credits or a sub-account only if you need them. We confirm the full list when we quote.
Can Cisco Duo be billed monthly?
Yes. We can supply Duo through Cisco's MSP programme (Secure MSP Center), per user and billed monthly, or through Cisco's MSLA, which bills monthly in arrears on the users in your Duo console. Terms are confirmed at quote. The annual route bills annually or prepaid for a 12 to 60-month term.
What is DUO-SUB?
DUO-SUB is Cisco's top-line Duo subscription code. It sets the term and start date and has no charge of its own; the edition and support codes added under it make up the subscription. Each customer has one DUO-SUB.
Do I need a support part number?
Basic Support comes with every Duo subscription. Solution Support (SVS-DUO-SUP-S), Standard Support (SVS-DUO-SUP-E) and Signature Support (SVS-DUO-SUP-P) are paid upgrades with more help from Cisco during onboarding and beyond.
Can I add users mid-term?
Yes. Cisco lets you change users, edition or term on the existing subscription at any time through its change process, rather than starting a new one. Tell us the new user count and we quote the change.
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