Cisco ThousandEyes licensing and part numbers

What Cisco ThousandEyes does

Cisco ThousandEyes is a cloud service that measures and monitors the availability and performance of web applications, hosted services and networks, including the parts of the internet and cloud you do not own. Agents run tests from your branches and data centres, from Cisco's cloud vantage points and from employees' laptops, so your IT team can see whether a slow application is down to Wi-Fi, the office link, an internet provider, a VPN gateway or the SaaS service itself.

Cisco sells ThousandEyes in several parts, and each one is licensed differently:

• Network and Application Synthetics: Enterprise Agents and Cloud Agents run scheduled network and application tests. They use ThousandEyes Units.
• Endpoint Experience: an Endpoint Agent on each user's device shows that person's experience of SaaS and internal applications, Wi-Fi, WAN and internet connectivity. It is licensed per user.
• Internet Insights: Cisco's collective view of internet outages, isolated to a provider and location. It is licensed in packages.
• Cloud Insights: discovers AWS cloud resources and links configuration changes and traffic to application performance. It is licensed by tier.
• Connected Devices: monitors home gateways and other connected devices for last-mile visibility. It is licensed per device.
• Traffic Insights: collects flow data (NetFlow and IPFIX) through Enterprise Agents and links it to test results. It uses ThousandEyes Units.

How Cisco ThousandEyes licensing works

Every customer has one ThousandEyes subscription line, TE-SUB. It is the line everything else hangs from: you add the products you need under it, set the quantities, then choose the term and start date. Cisco allows one active TE-SUB per customer, so new products and extra quantities are added to the existing subscription rather than ordered as a second one.

ThousandEyes Units are a currency: each test run by a Cloud, Enterprise or Device Agent consumes Units, and so does flow monitoring with Cloud Insights or Traffic Insights. We can size the Units from the tests you want to run and how often.

Endpoint Experience comes in two tiers. Advantage runs up to 10 concurrent tests per licence with 30 days of test data; Essentials runs up to 4 tests with 14 days. You can mix them, and Cisco sets these minimum combinations: 110 or more Advantage users on their own; 90 or more Advantage with 50 or more Essentials; 30 or more Advantage with 200 or more Essentials; or 270 or more Essentials on their own.

Internet Insights is sold in packages, each one a provider type (internet providers, CDN, DNS, IaaS, security as a service or UCaaS) in a region. Customers can buy up to 12 packages or move up to the Global Insights Bundle, which includes all 28.

Terms: every ThousandEyes part number has a 12-month minimum. Terms of 12 to 60 months are standard; ThousandEyes is priced per month but billed annually or prepaid for the term. Subscriptions renew automatically for a further 12 months, and products, quantities and terms can be changed during the term. Cisco support is included in the subscription.

Source: Cisco ThousandEyes Ordering Guide, updated 27 Aug 2026 (opens in a new tab).

Cisco ThousandEyes part numbers

Cisco's ThousandEyes part numbers. Order one TE-SUB line, then add the products you need under it; site bundles and add-on packages sit under their own TE-SITES and TE-ADDON lines, and Webex assurance sits on the Collaboration Flex Plan.

Part numbers from Cisco ThousandEyes Ordering Guide, updated 27 Aug 2026 (opens in a new tab); MSLA Product Terms - ThousandEyes (PDF) (opens in a new tab), checked 2026-11-08. Add the licences you need to your basket and request a quote: we confirm the right part numbers, quantities and terms when we quote.

Site bundles and add-on packages

Alongside the products under TE-SUB, Cisco offers two ready-made ways to buy ThousandEyes.

Site-Based Offerings are bundles of ThousandEyes Units sized for multi-site organisations, for example to test SD-WAN performance, application and service performance, or branch-to-branch connectivity. They come in four sizes (TE-SITE-XS, TE-SITE-S, TE-SITE-M and TE-SITE-L), are ordered under their own TE-SITES subscription line and include onboarding support of up to 20 hours. An order must meet one size's minimum: 10 Extra Small, 10 Small, 5 Medium or 5 Large.

Add-on packages are single part numbers that bundle several ThousandEyes products and services for one solution area, pre-sized by Cisco:

Add-on packages are ordered under a TE-ADDON subscription line. Each customer can have one active add-on package, across all package types, and more ThousandEyes licences can be added on top through TE-SUB, for example extra TE-UNITS. We can compare a package with buying the parts separately when we quote.

ThousandEyes for Webex and with Catalyst subscriptions

ThousandEyes Assurance for Collaboration gives Webex customers Endpoint Experience as an add-on to a Collaboration Flex Plan (A-FLEX-3) subscription. It comes in Advantage (A-ASSURANCE-A) and Essentials (A-ASSURANCE-E). The customer needs at least 500 qualifying collaboration licences and must buy at least 500 Assurance licences, of either tier or a mix.

Bundled ThousandEyes: Cisco DNA Advantage bundles can include ThousandEyes Units. Cisco notes that Units received as part of a Cisco DNA Advantage bundle cannot be used for flow monitoring, so if you plan to use Cloud Insights or Traffic Insights we can add TE-UNITS for that. Tell us which Cisco subscriptions you already hold and we can check what is included before quoting extra Units.

The WAN tiers of the Cisco Networking Subscription are covered on Cisco WAN licence part numbers.

ThousandEyes under Cisco's MSLA

Cisco also licenses ThousandEyes to managed service providers under its Managed Services License Agreement (MSLA), billed monthly on use: ThousandEyes Units consumed by tests and flow monitoring in the month, and Endpoint Experience users averaged over the month from the daily number enabled. Cloud Insights stays a 12-month subscription. Source: MSLA Product Terms - ThousandEyes (PDF) (opens in a new tab).

How we help

Tell us what you want to see: which sites, applications and SaaS services matter most, how many users work remotely, and whether you run Webex or Cisco Catalyst subscriptions already. We can work out the Units and user counts, check the Endpoint Experience minimums, compare a site bundle or add-on package with buying the parts separately, and quote the part numbers with the term that suits your budget.

Cisco's guide pairs Endpoint Experience, Units and Internet Insights orders with a fixed-scope Cisco implementation service; we can include the right one in the quote. You can add the codes below to your basket and send them with your enquiry, or simply contact us and we can build the quote with you. For Cisco's wider security and networking portfolio, see Cisco licensing.